Privacy Policy

Registered name: Storebuilder Limited, trading as Telford Home Care.

This privacy notice tells you what to expect Telford Home Care to do with your personal information.

Contact details

Email: enquiries@telfordhomecare.co.uk
Telephone: 01952 407599
Address: 41 Oakengates Road, Donnington, Telford TF2 7LR

What information we collect, and why

To provide quotes and deliver the services you book, Telford Home Care collects:

• Your name and contact details (phone, email)
• Your service address
• Payment details where you pay by card or bank transfer
• Website usage information (cookies, basic analytics)

Lawful bases and your data protection rights

Under UK data protection law, there must be a "lawful basis" for collecting and using your personal information. My lawful bases are:

• Consent — where you've actively agreed (for example, signing up to email updates)
• Contract — where the information is needed to quote, schedule, or carry out work you've asked for

Your rights include access, rectification, erasure, restriction, objection, portability, and withdrawing consent. To exercise any of them, contact us using the details above. We'll respond within one month.

Where the information comes from

Directly from you, when you ring, email, or fill in a form on this site.

How long it's kept

Up to two years after the last service, unless a longer period is required for legal or accounting purposes.

Who it's shared with

Information is only shared where necessary:

• Insurance providers in connection with a job
• Accountants and HMRC for tax and bookkeeping
• Suppliers where the service requires it (rarely)

We do not sell your data and do not share it for marketing purposes.

How to complain

If you have a concern about how your data has been used, contact us first using the details above. If we cannot resolve it, you can complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
https://ico.org.uk/make-a-complaint/

Last updated: 16 May 2026.